Remote Infrastructure Management Services

Remote Infrastructure Management Services (RIMS)

VAMA offering Remote Management Services (RIMS) to offshore customers which includes 24x7x365 days monitoring with pre-alert and proactive problem identification and resolution of Hardware and Application issues, to identify and automatically fix potential problems before performance is affected, we do root cause analysis of the issues caused performance degrade and address the issues before effecting the series.

Remote IT Infrastructure Management Services offered from VAMA:

  • Multi-Vendor Management Services
  • Asset management
  • Help-Desk services
  • Server management
  • Storage management
  • Network management
  • E-mail management
  • Monitoring services
  • Data Center management
  • System Integration
  • Service Desk Management
  • Servers, Network and Systems Management
  • Desk-Side Management
  • Network (WAN & LAN) Management
  • Generating of reports for LAN, WAN and Servers uptime and optimization tasks
  • Application Support
  • Mail, Web, FTP and Database Management in Heterogeneous Environment
  • Web, FTP and Database Security Management
  • Asset Management
  • Enterprise Virus Protection through Gateway level Security
  • Monitoring of Alerts through various threats
  • Managed Firewall/ VPN/ IDS/IPS Solutions
  • Firewall Policies for secured communications
  • Device Configuration Backups for redundancy
  • Vulnerability Advisory test services for hardening the Servers, Workstations and Networking equipment
  • E-mail Security Management
  • Identity & Access Management
  • End Point Security Management

Strengths and Capabilities of VAMA for RIMS

Dedicated Resources for following:

  • Applications:
    • DC, ADC, LDAP, File & Print, Web, FTP, e-Mail Solutions, SharePoint Services, Database, Etc.,
  • Servers:
    • Microsoft Windows, Linux and Open Source Solutions
  • HPC Environment:
    • End to end Implementation and support
  • Security:
    • Unified Threat Management (UTM), VPN and Enterprise Antivirus Solution
  • Storage Solution:
    • SAN, NAS, Unified Storage and Tape Library
  • Database:
    • MS SQL, My Sql, Oracle
  • Backup:
    • Backup and Archival Solutions for Applications and Database
  • Virtualization:
    • VMWare, Citrix and Hyper-V
  • Experienced and Certified Resources supporting Remote Infrastructure Management Services (RIMS) and Facility Management Services (FMS)
  • Dedicated Service personnel for each client along with stand-by resources
  • Maximum service delivery as per SLA
  • Single point of contact per client
  • End to end solutions under single roof

The Support - Any Time any Where

VAMA IT Staff will be available remotely for 24x7x365 days to monitor and management of your IT Infrastructure and Services hosted in Data Center.

  • Real-Time equipment monitoring
  • Rapid identification of the Issues/Events occurred
  • Quick response and resolution
  • Root cause analysis of the event
  • Minimizing downtime and maximum availability of Servers, Storage and Network, Security and Services
  • Preventive Maintenance and Pre-Failure alerts and diagnosis
  • Patch Management and OS Security Updates as appropriate
  • Delivery of Services exceeding the SLA Agreement
  • Cost effective solution